Creating your account and resetting your password

One account gives you access to everything: your servers, your invoices and support, from the client area. Your login is your email address.

Create your account

1. Open the client area: you land on the secure sign-in page.
2. Choose the sign-up link below the form.
3. Enter your email address and a password, twice.
4. Open the "Confirme ton adresse e-mail" message sent by inscription@rmdc.cloud and click the link. It stays valid for 30 minutes.
5. Your account is active: you land in the client area, ready to order a server.

No email? Check your spam folder. Until the address is confirmed, sign-in is refused: this is on purpose, the address is what ties you to your servers.

Forgotten password

1. On the sign-in page, choose the forgotten password link.
2. Enter your email address.
3. A reset link is sent to the address registered on your account. It stays valid for 30 minutes, and also works if opened on another device.
4. Choose your new password, twice: you are signed in straight away.

The screen answers the same way whether the address exists or not: nobody can use it to find out whether someone is a customer. If no email arrives, check the spelling of the address and your spam folder.

Changing your email address

You can't do this yourself, for security reasons: your servers and invoices are tied to that address. Write to us from the Support tab of the client area or at contact@rmdc.cloud, and we make the change by hand.

Sign-in fails

Most of the time, sign-in was started in another tab, the page was reloaded midway, or more than 15 minutes went by: start again from this browser, with cookies from mc.rmdc.cloud allowed. You can also check the status page.

Next steps

• Getting started with your server
• Joining a server shared with you