FAQ
Can I change plans later?
Yes, but not self-service yet: open a ticket from the Support tab of your client area and we adjust your plan by hand, without any data loss.
Do the displayed prices include VAT?
RMDCGames is currently under the French VAT exemption scheme (franchise en base de TVA): displayed prices are net, with no VAT to add.
Can I try before committing?
A refund is available within 48 hours of ordering, no justification needed.
Will my server lag if other customers are active on the same node?
Servers on the same node share its resources, and node fill is monitored continuously. If your server is not behaving as expected, the status page lists any ongoing incident and our Discord is the fastest way to tell us about it.
Can I install any plugin or mod?
Yes, as long as it comes from an official source (SpigotMC, Modrinth, CurseForge, Hangar). See the "Installing a plugin" guide.
Can I customize my server's name?
Yes: you choose your subdomain name (yourservermc.rmdc.cloud) at order time, included for free regardless of your plan. Pointing a domain name you already own isn't supported at this time.
What happens if I don't pay my invoice?
The renewal invoice is issued 7 days before the due date, a reminder goes out 3 days before, and the server is suspended 2 days after the due date if it still isn't paid. It isn't deleted for all that: paying the invoice reactivates it on its own.
Can I give other people access to my server?
Yes, from your server's Shared access tab: you invite an email address and choose its permissions. The person signs in with their own account — no need to share your password.
Where are my backups stored?
On storage separate from your server, encrypted. See the "Backups" guide for restoring.
How do I create my account?
From the client area's sign-in page, choose sign-up: an email address and a password are all you need. Then confirm your address with the link sent by email, valid for 30 minutes.
I forgot my password, what should I do?
Use the forgotten password link on the sign-in page: a reset link, valid for 30 minutes, is sent to your account's address.
How do I connect over SFTP?
With an SSH key, not a password: create it with ssh-keygen, add the public key under your server's Settings → SFTP access, then connect with the host, port and username shown.
How do I change server software or Minecraft version?
Under Settings → Software and version: Paper, Purpur, Folia, Spigot, Vanilla, Fabric, Forge or NeoForge, and the game version. Java follows automatically; the server is reinstalled, so take a backup first.
How do I cancel my plan?
From Billing → My plans → Cancel. A paid plan stays usable until the end of the paid period, with no new invoice; download your backup first, as the server and its backups are not kept.
Is the server really available at all times?
Real uptime is published on our public status page, hosted independently from our main infrastructure — not a badge with nothing behind it.