Invoices, due dates and suspension
Everything happens in the Billing tab of the client area: My plans (with their expiry date) and My invoices (number, dates, amount, status, Pay button).
The timeline of a due date
- 7 days before the due date: the renewal invoice is issued and emailed to you.
- 3 days before: if it still isn't paid, a reminder is emailed.
- On the due date: your server is still running.
- 2 days after the due date: without payment, the server is suspended automatically.
The check runs once a day, around midnight: a suspension or an invoice may therefore appear a few hours after the exact date.
Paying an invoice
- Open Billing → My invoices.
- Click Pay next to the pending invoice.
- Choose one of the payment methods offered and follow the steps.
If the payment seems not to have gone through, don't repeat it straight away: reload your invoices a few minutes later, their status updates on its own.
During a suspension
- The server is stopped and unreachable for your players.
- Files, configuration, SFTP, scheduler and shared access are no longer available.
- Your backups are kept and can still be downloaded; you can't create, restore or delete any, though.
- The server is not deleted because of the suspension.
To reactivate it, pay the pending invoice: the server comes back on its own, no ticket needed.
VAT and refunds
Prices are net: RMDCGames falls under the French VAT exemption scheme (franchise en base de TVA). A refund is available within 48 hours of ordering, on request (see the Terms of Sale).
Stopping renewals
To stop being billed, cancel your plan: see cancelling your plan. A question about an invoice? Open a ticket from Support.